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Business Promoters – Tele Sales

    Job Location: Kozhikode
    Job Type: Full Time
    Salary: Competitive

    Job Purpose

    Responsible for business development and maintain customer relationship. Focus on lead generation and achieve sales target. Handle customer enquiries and explain the course details.
    • Connect with potential customers, understand their requirements and convince them to join the relevant course
    • Connecting with Leads Collect database of potential leads through various channels
    • Connect with potential leads through phone calls (cold calling) and enquiries from website
    • Follow up with existing leads to understand their requirements
    • Ask relevant questions to understand the requirements and provide relevant course details
    • Speed up communication using  chat box, and respond to the  enquiries
    • Collect references from customers and update the details of references in the database

    Duties And Responsibilties

    Conversion of sales
    • Identify the requirements of students and parents, provide relevant course details such as curriculum, course duration, fee, Xylem app information etc.
    • Connect with Business development team to fix appointments with parents/students to meet in person and provide product demo
    • Provide detailed information about the exam pattern, live sessions, usage of the Xylem Learning app etc. and convincing  parents for students to join the course
    • Follow up with parents to confirm the admission of the students
    • Coordinate with business development team on the admission and payment process
    • Record all successful and unsuccessful attempts to close the sales
    Resolving Customer queries
    • Understand the customer queries raised through website, Xylem app etc.
    • Connect with potential or existing customers and resolve their queries on the course details, app details, admission process, payment process etc.
    • Coordinate with relevant departments to resolve parents/students grievances and queries
    • Ensure all customer grievances are documented along with the resolutions provided
    • Collect feedback from customers on resolution of queries and grievances
    MIS & Reporting
    • Record and prepare report on number of leads generated, leads to sale conversion, admissions, monthly target achievement etc.
    • Monitor and update the number of students admitted to various courses
    • Regular update on the parent, student and course details to the Salesforce application
    • Collect references and report to the Manager
    • Receive feedback, record and analyze the major comments from the feedback


    Exposure To Sales And Marketing In Education Sector
    Education :Any Degree


    •  Excellent communication and convincing skills
    •  Interpersonal effectiveness
    •  Self-motivated
    •  Accountability and Ownership
    •  Planning and coordination
    •  Team work

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