| Course Type | Fee Component | Upto 14 days | More than 14 days |
|---|---|---|---|
| Online Courses | Full Fee | No Refund | No Refund |
| Offline Courses | Registration Fee + Tab Fee +Study Material | No Refund | No Refund |
| Course Fee | 10% of MRP deductible | No Refund |
| Course Type | Fee Components | Refund Details | |||
|---|---|---|---|---|---|
|
All Online Courses (PSC,Commerce Pro,Entrance Prep,School Prep)
|
Full Fee |
No Refund |
|||
|
Commerce Pro Offline Courses
|
Full Fee |
No Refund |
|||
|
Hybrid Program |
Registrstion Fee, Book Fee, Tablet Fee |
No Refund |
|||
|
Tuition/Course Fees
|
Week 1 |
Week 2 |
Week 3 |
Week 4 |
|
|
10% Deductible |
20% Deductible |
30% Deductible |
50% Deductible |
||
|
Integrated School Program |
Registration Fee, Orientation Fee, Lab Fee, Books Fee, Tablet Fee
|
No Refund
|
|||
|
Tuition/Course Fees
|
Week 1 |
Week 2
|
Week 3 |
Week 4 |
|
|
10% Deductible
|
20% Deductible |
30% Deductible |
50% Deductible |
||
|
Offline Tuition Center Program |
Tuition/Course Fee |
Day 1 – 10 |
Day 11 – 20
|
Day 21 – 30 |
Day 31 – 40 |
|
10% Deductible
|
20% Deductible |
30% Deductible |
50% Deductible |
||
|
PSC/Govt Exams/UPSC Offline Program |
Tuition/Course Fee |
1 – 14th Day |
Post 14 Days |
||
|
Full Refund |
No Refund |
||||
|
Hostel Fees |
Transportation Fee |
No Refund |
|||
|
No Refund |
No Refund |
||||
Terms & Conditions (Offline Courses):
- Registration amount + Material Fee + Tab fee + Transportation is NOT refundable under any circumstances whatsoever.
- Only the ‘Course Fee’ is refundable as per the deduction calculation.
- In the case of the withdrawal of admission for scholarship students, refunds will be granted according to the terms of the Refund Policy, with no exceptions. Fee paid towards Scholarship is NOT refundable under any circumstances whatsoever.
- Refund requests made verbally or through phone/email/fax will not be entertained under any circumstances.
- Week-1 will be counted from date of first installment of payment by student or date of start of course, whichever is later.
- The Institute shall not be held responsible and/or accountable for crediting refund money to the wrong bank account due to incorrect details furnished by the student/parent/guardian.
- The Institute shall not be held responsible and/or accountable for crediting refund money to the wrong bank account due to incorrect details furnished by the student/parent/guardian.
- All refunds shall be paid through RTGS ONLY in the name & the account details of the student/parent/guardian.
- Refunds will be processed through online transfers to the account of the student/parent/guardian within a reasonable time frame, tentatively 15 – 20 working days.
- Refund applications should be submitted within 4 Weeks from date of registration or date of batch commencement, whichever is later.
- Refund Application in the prescribed format will be accepted only along with the Original Fee Receipt.
- Hostel fee advance if there is any outstanding dues related to transportation or course fees, the advance amount will be adjusted before processing any refund.
| What will be considered? | What will NOT be considered? |
|---|---|
|
Batch Start Date / Registration Date, whichever is later
|
Date when the student attended the first class at the centre |
|
Date of submission of application for refund
|
Date of last class attended by the student |
|
Amount of fee installment mentioned in prospectus (for calculation of Tuition Fee Refund) |
Scholarship granted to/availed by any student |
TRANSFER POLICY
We understand that there are genuine cases where a student seeks a transfer. We, thus, have in place our transfer policy for your convenience.Terms & Conditions (For Course Transfer):
- Transfer requests can only be applied at the center. The executive will file the record for the transfer process post the approval of the application by the assigned authorities.
- Transfer request made verbally or through phone/email/fax shall not be entertained in any case.
- Only once in a year transfer is allowed.
- Normally, the transfer process is completed within 3 working days.
- In case of transfer to branch/centre having higher fee than the fee of transferor branch/ centre, the difference (Excess amount) in fee between the two has to be paid.
- In case of course transfer, the proportionate amount of course fee for the period during which the student has attended the old course will be charged and the balance amount in his/her account will be adjusted against new course fee.
- No amount shall be refunded to student incases where the transfer request is made after 14 days from the registration date or batch commencement date whichever is later of the original course where the the student seeks transfer from higher fee course to a lower fee course.
- Eligiblity applicable for studnets who have paid the total programme fee
Refund Policy
The refund policy for the PSC vertical at Xylem differs depending on whether the course is online or offline.
Online Courses
At Xylem, we understand that circumstances may change after enrolling in a tuition class. To ensure transparency and fairness, we have outlined the following refund policy for tuition classes. This policy applies to all students who enrol in our programs, and we request that participants carefully review the terms below.
Refund Request Timeline:
Refund Calculation Based on MRP. The refund amount is calculated based on the Maximum Retail Price (MRP) of the program and the number of days since enrolment. The percentage deduction will increase as more time passes from the enrolment date.
This policy ensures clarity regarding the refundable and non-refundable portions of the Hybrid Course fees and specifies how the refund amount is calculated.
2. After 4 weeks, no refunds will be issued under any circumstances.
1. Registration Fee: ₹11,800 (Non-refundable)
2. Material Fee: ₹11,800 (Non-refundable)
3. Tablet Fee: ₹12,770 (Non-refundable)
4. Course Fee: ₹63,130 (Refundable)
This policy ensures clarity regarding the refundable and non-refundable portions of the Hybrid Course fees and specifies how the refund amount is calculated.
- Refund Eligibility
1. Refund Timeline: Refunds can only be requested within 4 weeks from the date of enrolment in the Hybrid Course.
2. After 4 weeks, no refunds will be issued under any circumstances.
- Refundable and Non-Refundable Amounts: The total Maximum Retail Price (MRP) of the Hybrid Course is split into the following components:
1. Registration Fee: ₹11,800 (Non-refundable)
2. Material Fee: ₹11,800 (Non-refundable)3. Tablet Fee: ₹12,770 (Non-refundable)
4. Course Fee: ₹63,130 (Refundable) - Refund Calculation Based on Course Fee
Refunds will be calculated based on the Course Fee (₹63,130) and the number of weeks since the enrolment date. The refund percentage will decrease as time progresses from the enrolment date.
- Up to 1st week (0–7 days): 10% of the Course Fee is deductible.
- Up to 2nd week (8–14 days): 20% of the Course Fee is deductible.
- Up to 3rd week (15–21 days): 30% of the Course Fee is deductible.
- Up to 4th week (22–28 days): 50% of the Course Fee is deductible.
- After 4 weeks: No refunds.
At Xylem, the Board Preparation Vertical offers courses that are entirely conducted through online mode. As such, the standard policy for online courses applies to these courses. However, there are provisions for exceptional cases where a refund may be considered under specific circumstances.
Refund Eligibility For Online CoursesAt Xylem, Hostel Fee is applicable only for offline courses such as the Hybrid Course and ISP Program. The Hostel Fee is refundable under specific conditions, and the refund amount is calculated based on the duration the student stayed in the hostel.