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Home – Refund & Transfer Policy
Course TypeFee ComponentUpto 14 daysMore than 14 days
Online CoursesFull FeeNo RefundNo Refund
Offline CoursesRegistration Fee + Tab Fee
+Study Material
No RefundNo Refund
Course Fee10% of MRP deductibleNo Refund
Course Type Fee Components Refund Details
All Online Courses (PSC,Commerce Pro,Entrance Prep,School Prep)
Full Fee
No Refund
Commerce Pro Offline Courses
Full Fee
No Refund

Hybrid Program

Registrstion Fee, Book Fee, Tablet Fee 

No Refund

Tuition/Course Fees
Week 1
Week 2
Week 3
Week 4
10% Deductible
20% Deductible
30% Deductible
50% Deductible

Integrated School Program

Registration Fee, Orientation Fee, Lab Fee, Books Fee, Tablet Fee
No Refund
Tuition/Course Fees
Week 1
Week 2
Week 3
Week 4
10% Deductible
20% Deductible
30% Deductible
50% Deductible

Offline Tuition Center Program

Tuition/Course Fee

Day 1 – 10
Day 11 – 20
Day 21 – 30
Day 31 – 40
10% Deductible
20% Deductible
30% Deductible
50% Deductible

PSC/Govt Exams/UPSC Offline Program

Tuition/Course Fee

1 – 14th Day

Post 14 Days

Full Refund
No Refund

Hostel Fees

Transportation Fee

No Refund

No Refund

No Refund

Terms & Conditions (Offline Courses):

  • Registration amount + Material Fee + Tab fee + Transportation is NOT refundable under any circumstances whatsoever.
  • Only the ‘Course Fee’ is refundable as per the deduction calculation.
  • In the case of the withdrawal of admission for scholarship students, refunds will be granted according to the terms of the Refund Policy, with no exceptions. Fee paid towards Scholarship is NOT refundable under any circumstances whatsoever.
  • Refund requests made verbally or through phone/email/fax will not be entertained under any circumstances.
  • Week-1 will be counted from date of first installment of payment by student or date of start of course, whichever is later.
  • The Institute shall not be held responsible and/or accountable for crediting refund money to the wrong bank account due to incorrect details furnished by the student/parent/guardian.
  • The Institute shall not be held responsible and/or accountable for crediting refund money to the wrong bank account due to incorrect details furnished by the student/parent/guardian.
  • All refunds shall be paid through RTGS ONLY in the name & the account details of the student/parent/guardian.
  • Refunds will be processed through online transfers to the account of the student/parent/guardian within a reasonable time frame, tentatively 15 – 20 working days.
  • Refund applications should be submitted within 4 Weeks from date of registration or date of batch commencement, whichever is later.
  • Refund Application in the prescribed format will be accepted only along with the Original Fee Receipt.
  • Hostel fee advance if there is any outstanding dues related to transportation or course fees, the advance amount will be adjusted before processing any refund.
What will be considered? What will NOT be considered?
Batch Start Date / Registration Date, whichever is later
Date when the student attended the first class at the centre
Date of submission of application for refund
Date of last class attended by the student
Amount of fee installment mentioned in prospectus (for calculation of Tuition Fee Refund)
Scholarship granted to/availed by any student

TRANSFER POLICY

We understand that there are genuine cases where a student seeks a transfer. We, thus, have in place our transfer policy for your convenience.

Terms & Conditions (For Course Transfer):

  • Transfer requests can only be applied at the center. The executive will file the record for the transfer process post the approval of the application by the assigned authorities.
  • Transfer request made verbally or through phone/email/fax shall not be entertained in any case.
  • Only once in a year transfer is allowed.
  • Normally, the transfer process is completed within 3 working days.
  • In case of transfer to branch/centre having higher fee than the fee of transferor branch/ centre, the difference (Excess amount) in fee between the two has to be paid.
  • In case of course transfer, the proportionate amount of course fee for the period during which the student has attended the old course will be charged and the balance amount in his/her account will be adjusted against new course fee.
  • No amount shall be refunded to student incases where the transfer request is made after 14 days from the registration date or batch commencement date whichever is later of the original course where the the student seeks transfer from higher fee course to a lower fee course.
  • Eligiblity applicable for studnets who have paid the total programme fee

Refund Policy

The refund policy for the PSC vertical at Xylem differs depending on whether the course is online or offline.

Online Courses

  • No Refunds: Due to the nature of online learning, once the course has been purchased, no refunds are available.
  • Offline Courses: For our offline courses, we understand that plans can change, and therefore we offer a partial refund under the following conditions:
  • Refund Eligibility: Refunds can only be requested within 14 days from the Program Enrolment date.
  • After 14 days, no refunds will be issued under any circumstances.
  • Refund Calculation: If a refund is requested within the 14-days, the refund will be calculated on the Maximum Retail Price (MRP) of the course. That Means 10% of MRP will retained and remaining will refunded to Students.
  • The refund policy for our Commerce Vertical is outlined below for both online and offline courses, as well as procedures for exceptional cases where refunds may be considered.
  • No Refunds for Online and Offline Courses
  • Online Courses: No refunds will be provided for any online courses offered under the Commerce Vertical. Once the purchase is made and the content is accessed, the transaction is considered final.
  • Offline Courses: Similarly, no refunds will be granted for any offline courses offered under the Commerce Vertical once the purchase is completed. This policy applies to all offline courses.
  • At Xylem, we understand that circumstances may change after enrolling in a tuition class. To ensure transparency and fairness, we have outlined the following refund policy for tuition classes. This policy applies to all students who enrol in our programs, and we request that participants carefully review the terms below.

    Refund Request Timeline:

  • Refunds can only be requested within 40 days of enrolment for tuition class.
  • If a refund request is made within 40 days, the refund will be considered based on the deductible percentage of the Maximum Retail Price (MRP) of the program.
  • After 40 days from the date of enrolment, no refunds will be issued under any circumstances. This is a firm policy that applies to all students.

  • Refund Calculation Based on MRP. The refund amount is calculated based on the Maximum Retail Price (MRP) of the program and the number of days since enrolment. The percentage deduction will increase as more time passes from the enrolment date.

  • Up to 10 days: 10% of MRP is deductible.
  • 11 to 20 days: 20% of MRP is deductible.
  • 21 to 30 days: 30% of MRP is deductible.
  • 31 to 40 days: 50% of MRP is deductible.
  • After 40 days: No refunds.
  • This policy ensures clarity regarding the refundable and non-refundable portions of the Hybrid Course fees and specifies how the refund amount is calculated.

  • Refund Eligibility
  • 1. Refund Timeline: Refunds can only be requested within 4 weeks from the date of enrolment in the Hybrid Course.
    2. After 4 weeks, no refunds will be issued under any circumstances.

  • Refundable and Non-Refundable Amounts: The total Maximum Retail Price (MRP) of the Hybrid Course is split into the following components:

    1. Registration Fee: ₹11,800 (Non-refundable)
    2. Material Fee: ₹11,800 (Non-refundable)
    3. Tablet Fee: ₹12,770 (Non-refundable)
    4. Course Fee: ₹63,130 (Refundable)

  • Refund Calculation Based on Course Fee
  • Refunds will be calculated based on the Course Fee (₹63,130) and the number of weeks since the enrolment date. The refund percentage will decrease as time progresses from the enrolment date.

  • Up to 1st week (0–7 days): 10% of the Course Fee is deductible.
  • Up to 2nd week (8–14 days): 20% of the Course Fee is deductible.
  • Up to 3rd week (15–21 days): 30% of the Course Fee is deductible.
  • Up to 4th week (22–28 days): 50% of the Course Fee is deductible.
  • After 4 weeks: No refunds.
  • This policy ensures clarity regarding the refundable and non-refundable portions of the Hybrid Course fees and specifies how the refund amount is calculated.

    • Refund Eligibility

    1. Refund Timeline: Refunds can only be requested within 4 weeks from the date of enrolment in the Hybrid Course.
    2. After 4 weeks, no refunds will be issued under any circumstances.

    • Refundable and Non-Refundable Amounts: The total Maximum Retail Price (MRP) of the Hybrid Course is split into the following components:

      1. Registration Fee: ₹11,800 (Non-refundable)
      2. Material Fee: ₹11,800 (Non-refundable)

      3. Tablet Fee: ₹12,770 (Non-refundable)
      4. Course Fee: ₹63,130 (Refundable)

    • Refund Calculation Based on Course Fee
    • Refunds will be calculated based on the Course Fee (₹63,130) and the number of weeks since the enrolment date. The refund percentage will decrease as time progresses from the enrolment date.

    • Up to 1st week (0–7 days): 10% of the Course Fee is deductible.
    • Up to 2nd week (8–14 days): 20% of the Course Fee is deductible.
    • Up to 3rd week (15–21 days): 30% of the Course Fee is deductible.
    • Up to 4th week (22–28 days): 50% of the Course Fee is deductible.
    • After 4 weeks: No refunds.

    At Xylem, the Board Preparation Vertical offers courses that are entirely conducted through online mode. As such, the standard policy for online courses applies to these courses. However, there are provisions for exceptional cases where a refund may be considered under specific circumstances.

    Refund Eligibility For Online Courses
  • Refund Policy: For all online courses, Xylem follows a no-refund policy under normal circumstances. This means that once a student enrols and makes the payment for a Board Preparation Vertical course, no refund will be provided.
  • Exceptional Case Refunds
  • In rare and exceptional circumstances, a refund may be considered despite the no-refund policy for online courses. However, approval for such refunds must be obtained through the Business Head.

    At Xylem, Hostel Fee is applicable only for offline courses such as the Hybrid Course and ISP Program. The Hostel Fee is refundable under specific conditions, and the refund amount is calculated based on the duration the student stayed in the hostel.

  • No Refund for Transportation Fee
  • The refund department will use the later of the enrolment date or batch start date to calculate Refund Amount