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Shipping Policy

XYLEM is committed to delivering your order within the fastest time frame while ensuring the highest quality packaging. All orders are shipped within a week’s time and are mostly delivered within 4 – 5 working days from the date of dispatch. But if the Delivery address belongs to a remote location or in situations of strikes, natural disasters, inclement weather, governmental acts, or any other situation beyond our reasonable control, the delivery might be delayed.We ship throughout the week, except for Public holidays or in case of Govt. enforced Lockdown or any other situation which can prevent Delivery operations.To ensure that your order reaches you in good condition, in the shortest span of time, we ship through industry leaders in Logistics services.

Is there any Delivery charge involved?

Delivery charges will depend upon the Cart Value and varies from location to location.

How long does it take for an order to arrive?

The Delivery might take anywhere from 15 to 20 days maximum.

What communications are sent to Students?

Our customers will receive communications regarding their order through Whatsapp Broadcast from Mentors and also the students can reach out to our support number.

What if I receive the product in damaged condition?

The customer can reach out to their Mentors or call us on the helpline number. We verify the details and proceed with the replacement policy.