This privacy policy applies to all users accessing the Xylem Learning platform and its associated services. By using our platform, users are consenting to the terms outlined in this policy. Xylem Learning is committed to protecting the privacy of its users and their personal information.
Usage And Retention of Information
We obtain the іnfоrmаtіоn you provide when you access аnd register on the Application or Website/ or YouTube Channel or Services or рrоduсts. When yоu register with us, yоu generаlly рrоvide (а) yоur nаme, аge, e mail аddress, lосаtiоn, рhоne number, password аnd yоur eduсаtiоnаl interests; (b) trаnsасtiоn-relаted infоrmаtiоn, suсh аs when yоu mаke рurсhаses, resроnd tо аny оffers, оr dоwnlоаd оr use аррliсаtiоns frоm us; (с) іnfоrmаtіоn you provide us when you соntасt us fоr helр; (d) infоrmаtiоn yоu enter intо оur system when using the Application/Website/YouTube Channel/Serviсes/рrоduсts, such as while аsking dоubts, раrtiсiраting in disсussiоns аnd tаking tests. The sаid іnfоrmаtіоn соlleсted frоm the users соuld be categorized as “Рersоnаl Information”, “Sensitive Personal Information” аnd “Аssосiаted Infоrmаtiоn”. Рersоnаl Infоrmаtiоn, Sensitive Рersоnаl Infоrmаtiоn аnd Аssосiаted Infоrmаtiоn (eасh аs individuаlly defined under this Infоrmаtiоn Teсhnоlоgy (Reаsоnаble seсurity рrасtiсes аnd рrосedures аnd sensitive рersоnаl dаtа оr infоrmаtiоn) Rules, 2011 (the “Dаtа Рrоteсtiоn Rules”)) shаll соlleсtively be referred tо аs ‘Infоrmаtiоn’ in this Роliсy. We mаy use the Infоrmаtiоn tо соntасt yоu frоm time tо time, tо рrоvide yоu with the Serviсes, imроrtаnt infоrmаtiоn, required nоtiсes аnd mаrketing рrоmоtiоns. We will use your personal information to provide, analyze, administer and improve our services, to provide you with a personalised experience on our Website/Application (especially, by offering you services that are best suited for you), to contact you about your account and our services, to provide you customer service, to provide you with personalised marketing and to detect, prevent, mitigate and investigate fraudulent or illegal activities. We further use your personal information to determine your general geographic location, provide localized courses and classes, provide you with customized and personalized study material, recommendations, determine your Internet service provider, and help us quickly and efficiently respond to inquiries and requests and enforcing our terms and communicate with you concerning our service (for example by email, push notifications, text messaging, and online messaging channels), so that we can send you details about new features and content available on the Website/Application, special offers, promotional announcements, surveys, and to assist you with operational requests such as password reset requests.
Cookies:
We use cookies to track user preferences, facilitate faster login, and gather data for improving our services.
Users can adjust their browser settings to refuse cookies, although this may affect the functionality of certain features and services.
Sharing and Disclosure:
Xylem Learning engages third-party service providers to assist in delivering services, but these providers are only authorized to use personal information for service-related purposes.
Personal information is used to ensure effective service delivery, communicate with users, and provide personalized experiences.
Information Security:
We do not sell, transfer, or rent personal information to third parties for marketing purposes without explicit consent.
Personal information is stored and processed securely on servers protected by physical and technological measures.
While we strive to maintain the security of user information, no system is entirely immune to potential security breaches.
Public Forums:
Certain features of our platform, such as discussion forums, may make user information publicly available.
Users should exercise caution when sharing personal information in public forums, as it may become publicly accessible.
Consent:
By registering with Xylem Learning, users consent to the collection, processing, and handling of their information as outlined in this policy.
Minors’ consent for data retention is deemed to be given by their guardians or parents.
Updates to Policy:
This policy may be updated periodically to address new situations or changes in regulations.
Users are advised to review the policy regularly, as continued use of the platform constitutes acceptance of any changes.
Limitation of Liability:
Xylem Learning is not liable for the content provided by users on the platform.
In no event shall Xylem Learning or its affiliates be liable for any damages arising from the use of the platform.
Refund Policy:
Purchases made on our platform are generally non-refundable, except in cases of damaged or lost products.
Requests for refunds or account deletion can be made by contacting our customer care service.
Account Deletion:
Users can request deletion of their account by emailing support@xylemlearning.com. The account will be deleted upon confirmation within 96 hours.
Contact Us:
For any questions or inquiries regarding this Privacy Policy, users can visit our website or email us at support@xylemlearning.com.